Feedback / Complaints
We are very sorry to see that you have found yourself on this page. We see complaints as opportunities for us to be able to improve our services. Every attempt will be made to resolve this situation for you to ensure a positive outcome. Most problems can be resolved easily and quickly, often at the time they arise.
We will ensure that you are dealt with courteously and promptly so that the matter is resolved as quickly as possible. We aim to learn from every situation and will address your concerns in a caring and sensitive manner.
The person responsible for dealing with any complaint about the service provided is the Patient Care Coordinator on 0116 26 27 150
How To Complain?
If for any reason your complaint cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible. Written complaints should be addressed to Dr Alif Moosajee, Complaints, Oakdale Dental, 23 Fosse Road Central, Leicester, LE3 5PU.
What Will We Do?
We shall acknowledge your complaint within three working days and aim to have looked into your complaint within ten working days of the date to which you raised it with us. We shall then be in a position to offer you an explanation or a meeting with those involved. In investigating your complaint we aim to:
- Find out what happened and what it was in particular that you felt went wrong.
- Make it possible for you to discuss the problem with those concerned, if this is suitable for yourself.
- Identify what we can do to make sure the problem doesn’t happen again.
If you are not satisfied with the result of our outcome then a complaint may be referred to the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (tel: 0345 015 4033 or www.ombudsman.org.uk).
Complaining On Behalf Of Someone Else
Please note that we treat our patients right to confidentiality with the utmost respect. If you are complaining on behalf of someone else, we need to know that you have permission to do so. A letter signed by the person concerned will be acceptable.